Customer Service is Key to Small ...
LivVoIP.com, Inc.. (“LivVoIP.com” or “we”) provides complete business communications solutions –
including IP voice (VoIP), hosted VoIP, data and managed network services – powered by our IP voice
network and supported by our, as well as our LivVoIP.com, Inc. family of solutions all supported by our
24/7 technical support staff. To learn more about LivVoIP.com, please see “How can you contact us?”
We make the security and confidentiality of the personal information that you provide to us a high
priority. We understand the trust that you give us when you provide information to us.
placing a prominent notice on our Web site.
What Information Do We Collect From You?
We receive and store any information you enter on our Web site or give to us any other way. This
includes information that identifies you (“personal information”), including your first and last name,
telephone number, postal and email addresses, user name(s) and password(s), if applicable. We also
may request information about your communications needs and preferences. You can choose not to
provide information, but we may require some information about you to use our Web site as intended.
We also may require some personal information to answer your questions or conduct other transactions
on our Web site.
We automatically collect some information about your computer when you visit our Web site. For
example, we collect session data, including your IP address, Web browser software, and referring Web
site. We also may collect information about your online activity, such as content viewed and pages
visited. We collect this automatic information to help us understand the interests of our customers and
visitors and customize your user experience, among other things.
Cookies and Other Web Technologies
Cookies are small data text files that, if your Web browser permits, can be stored on your computers
To help us recognize your Web browser as a previous visitor and save and remember any preferences
set while your Web browser visited our Web site. For example, if you register on our Web site, we may
time you visit. We also may save your password in a cookie, if you checked the box entitled “Save this
password for automatic sign-in” (or other similar words). Please note that we encrypt for security
purposes customer IDs, passwords, and any other account-related data included in cookies.
To help us customize the content, Web site experience, and advertisements provided to you on our
Web site and on other Web site across the Internet. For example, when you access a web page, a cookie
automatically recognizes your Web browser as you navigate on the Internet and presents you with
information and advertising based on your apparent interests.
To help measure and research the effectiveness of the features, offerings, advertisements, and email
communications (by determining which emails you open and act upon) of our Web site.
The Help portion of the toolbar on most Web browsers will tell you how to prevent your Web browser
from accepting new cookies, have the Web browser notify you when you receive a new cookie, or
disable most cookies. However, you may not be able to access some tools and features offered on our
Web site if you refuse to accept cookies.
Our Web site also may use Web beacons (also known as clear gifs, pixel tags or Web bugs). These Web
beacons are tiny graphics with a unique identifier, similar in function to cookies, that we place in the
code of a Web page. Web beacons allow us to monitor the traffic patterns of users from one page within
our Web site to another, deliver or communicate with cookies, understand whether you have come to
our Web site from an online advertisement displayed on a third-party Web site, and improve the
performance of our Web site. We also may allow our service providers to use Web beacons to help us
understand which emails recipients have opened and track the visitor traffic on our Web site.
Information from Other Sources
We also may periodically obtain both personal and non-personal information about you from affiliated
entities, business partners and third parties and add it to other information about you. For example, if
you visit LivVoIP.com by “clicking-through” from a site operated by one of our business partners, and
you have registered with that partner, then the partner may share with us information about you that
you have provided to that partner. For example, we may receive your contact information and
demographic information. If you access third party services, such as social media services, through our
Web site, we also may collect information such as your user name, password, and other information
made available to us through those third party services.
Information About Others
If you have the opportunity to provide contact information for other people or businesses through our
Web site, you should obtain their consent before you provide their personal information to us.
Display of Advertising and Your Choices Data collected to serve you with relevant advertising
We want to provide you with relevant content and information across our Web site. We may collect
information about your communications-related searches and use this information to serve you with
advertisements on our Web site (or elsewhere on the Internet) that match your apparent
communications- related interests.
We do not share your personal information (such as your email address) with unaffiliated third parties
so they can serve advertisements to you.
Many of the advertisements you see on our Web site are served by LivVoIP.com.com or its service
providers. However, we also allow third parties to collect information about your online activities
through cookies and other technologies. These third parties include (i) advertising networks, who collect
information about your interests when you view or interact with one of the advertisements they place
on many different Web site on the Internet; and (ii) our business partners, who collect information
when you view or interact with one of their advertisements on our Web site. These third parties gather
this information to predict your characteristics, interests or preferences and to display advertisements
on our Web site (and across the Internet) tailored to your apparent interests.
We do not have access to or control cookies or other technologies these third parties may use to collect
How do we use your information?
LivVoIP.com may use the information we collect about you for a variety of purposes, including: the
registration and management of your account, including the facilitation of your access to and use of our
Web site; communication with you, including to provide information about LivVoIP.com and invitations
from LivVoIP.com; responses to your questions and comments; the measurement of your interest in our
products, services, and Web site, as well as the improvement of our products, services, and Web site;
notifications about special offers and products or services available from us or our partners that may
interest you; the customization of your experience with LivVoIP.com; the solicitation of information
from you, including through surveys; the resolution of disputes and troubleshooting of other problems;
otherwise described to you at the point of collection.
You will not give, lend or otherwise disclose any passwords or other similar user identifications to any
unauthorized person, or permit any unauthorized person to use your account(s) or related passwords or
user identifications. Any loss of control of passwords or other similar user identifications may result in
the loss of control over your information. You will be responsible for any actions taken on your behalf or
any person using your passwords or other similar user identifications. You must immediately change any
passwords or other similar user identifications and notify us immediately if any passwords or other
similar user identifications have been compromised.
Please review “What choices do you have regarding the collection and use of your information?” below.
How do we utilize Customer Proprietary Network Information?
Some information related to certain communications services that we provide to you constitutes
Customer Proprietary Network Information (“CPNI”). For example, CPNI includes to whom, where and
when you make calls. Specific federal laws and regulations protect CPNI. We are committed to full
compliance with these federal laws and regulations through our Web site and in all other respects. We
only will share or disclose your CPNI without your consent (i) to initiate, render, bill and collect for our
communications services provided to you; (ii) to protect you, LivVoIP.com or other carriers from
fraudulent or illegal use of, or subscription to, our products and services; (iii) to protect our rights or
property; (iv) to provide your call location information in certain specified emergency situations, if
applicable; (v) to market to you services or products among the categories of services or products to
which you currently subscribe; and (vi) for other purposes permitted by law.
How do we use any feedback you may provide?
Any anonymized data that you send to us such as your questions, suggestions, ideas or other creative
material belongs to us and we will not treat it as confidential. We may adapt, disclose, display,
distribute, reproduce, use, or create derivative works from any such information without
acknowledgment of you or compensation to you.
How do we share your information?
LivVoIP.com may share your information with others:
We may offer products or services with business partners. You can tell when a third party is involved
in a product or service you have requested because their name will appear either with ours or
separately. If you choose to use these products or services, we may share information about you,
including your personal information, with those business partners. We do not control the privacy
parties or their information practices.
If you were referred to one of our Web site from a third party’s Web site, we may share your
registration information, such as your name, email address, mailing address, telephone number and
preferences, about you with that referring Web site. We have not placed limitations on the referring
Web site use of personal information and we encourage you to review the privacy policies of any Web
or their information practices.
You can choose to access certain third party social media Web site and services through our Web site.
When you do so, you share information with those sites and their privacy policies will govern the
information practices. You may be able to modify your privacy settings with these third party social
media Web site.
We may use third party vendors to provide various services or functions on our behalf, including
business analytics, customer service, marketing, distribution of surveys, and fraud prevention. We may
also authorize third-party vendors to collect information on our behalf to operate features of our Web
site or facilitate the delivery of online advertising tailored to your interests, among other reasons. Thirdparty
vendors have access to and may collect information only as needed to perform their functions and
are not permitted to share or use the information for any other purpose.
We also may share your information:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights;
to defend against legal claims; or as otherwise required by law. We reserve the right to raise or waive
any legal objection or right available to us in any such cases.
When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected
illegal activities; to protect and defend the rights, property, or safety of LivVoIP.com, our customers, or
including those governing the use and disclosure of CPNI.
To obtain a credit report.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale,
or in the unlikely event of bankruptcy.
Except as described above, we will notify you when personal information about you will be shared with
third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and
investors. For example, we may tell our advertisers the number of visitors our Web site receive. This
information does not contain any personal information and is used to develop content and services we
hope you will find of interest.
How you can update and revise your information?
We take reasonable steps to ensure that your information is relevant, accurate, and complete. . Your
use of our services available through our Web site may permit you to update or revise your personal
information through our Web site. If you remove certain information from your account(s), we only will
retain those copies of such information as necessary for us to comply with governmental orders, resolve
disputes, troubleshoot problems, enforce any agreement that you have entered into with us, and as we
otherwise deem reasonably necessary.
What choices do you have regarding the collection and use of your information?
You can choose not to provide us with any information, although it may be needed to take advantage
of certain features offered on our Web site.
You also can revise or update information as described above.
Whether registered as a LivVoIP.com customer or not, you also may unsubscribe from promotional
messages in any email we send. We reserve the right to send you other communications, including
service announcements, administrative messages, and surveys relating either to your LivVoIP.com
account, without offering you the opportunity to opt out of receiving them.
Email Communications. LivVoIP.com.com wants to make it easy for you to take advantage of
opportunities on our Web site. We do this is by sending you email messages that contain information
about your apparent communications-related interests. We believe these email messages will provide
you with useful information about special offers available through our Web site. You will have the
opportunity to choose not to receive these email messages in any email we send.
The Help portion of the toolbar on most browsers will tell you how to prevent your Web browser from
accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to
disable cookies altogether. Please note that if you refuse to accept cookies from LivVoIP.com, you may
not be able to access portions of our Web site.
How do we protect your information?
We want you to feel confident about using LivVoIP.com, and we commit to protecting the information
we collect. While no Web site can guarantee security, we have implemented appropriate administrative,
technical, and physical security procedures to help protect the personal information you provide to us.
For example, we permit only authorized personnel to access personal information, and they only may do
so for permitted business functions. We also use encryption when transmitting your personal
information between your system and ours. We also employ firewalls and intrusion detection systems to
help prevent unauthorized persons from gaining access to your information. However, we make no
guarantee, representation or warranty that use of our Web site is protected from all security threats,
viruses, or other vulnerabilities or that your information always will be secure.
How do we protect children’s privacy?
LivVoIP.com is a general audience site and does not offer services directed to children. Should an
individual whom we know to be a child under age 13 send personal information to us, we will delete or
destroy such information as soon as reasonably possible.
If any part of our Web site links you to other Web site, those external Web site do not operate under
site to understand their procedures for collecting, using, and disclosing personal information.
If you visit our Web site from outside the United States, your information may be transferred to, stored,
and processed in the United States where our servers are located and where we operate our databases.
The data protection and other laws of the United States and other countries might not be as
comprehensive as those in your country. However, LivVoIP.com takes steps pursuant to laws in the
United States to protect your privacy. By using our services, you understand that your information may
be transferred to our facilities and those third parties with whom we share it as described in this Privacy
Do you have additional rights under California law?
California Civil Code Section 1798.83 permits California residents to request certain information
regarding our disclosure of personal information to third parties for their direct marketing purposes. To
make such a request, please email info@LivVoIP.com.
How can you contact us?
16125 Leffingwell Road
Whittier, CA 90603
Attention: Customer Care